We are responsible for what we sell.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Customized Product Policy

• For customized products, we offer a 3-hour details update window after placing the order.
• No cancellation or refunds are offered on customized products.
• In case of damage, we take full responsibility for replacement.
• For replacement requests, please contact us at homeycomplex@gmail.com with proof of damage.

Non-Customized Product Policy

We will issue a full refund back to your original payment method used IF AND ONLY IF:

• Your order gets lost while in transit. You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.
• You received an incorrect item, size, style. In this situation, we will require you to send a photo. You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.
• You received a damaged item. We will require you to send a proof of damage. You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.
• If your order is delayed (more than 15 business days) due to reasons we have no control of like postal delay, we will issue a compensation store credit in the form of a coupon code.
• If the product is returned to us due to incorrect address issue or consignee not found, the customer will have to pay the courier charges for resending the product.
  
  To start a replacement/return, you can contact us at homeycomplex@gmail.com.
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at homeycomplex@gmail.com.

Note: Any kind of return application will not be accepted on call and whatsapp.